PRIVACY POLICY - KARMA CANNABIS

This Privacy Policy explains how KARMA Cannabis™ (“KARMA,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you visit our websites, use our online services, engage with our marketing, or interact with us in any other way (collectively, the “Services”).

By accessing or using the Services, you agree to this Privacy Policy. If you do not agree, please do not use the Services.

 

1. ELIGIBILITY & AGE RESTRICTIONS

Our Services are intended only for adults of legal age to purchase or use cannabis in their jurisdiction (typically 21+ or 18+ with a valid medical cannabis authorization, where allowed by law).

By using the Services, you represent and warrant that:

• You are of legal age to access cannabis-related content in your jurisdiction; and

• You are not accessing the Services on behalf of anyone who is under the legal age.

We may use age-gating or ID verification tools to help ensure compliance with applicable laws.

We do not knowingly collect personal information from individuals under the legal age for cannabis products. If we learn we have collected such information, we will take reasonable steps to delete it.

 

2. INFORMATION WE COLLECT

a. Information You Provide Directly

We may collect information that you provide directly, such as:

• Name, email address, phone number, mailing address

• Account credentials (username, password)

• Order and purchase information (products purchased, preferences, delivery details, transaction history)

• Customer support messages, survey responses, or feedback

• Contest, giveaway, and promotion entries

• Business contact information if you are a retail/wholesale or CPG partner

b. Information Collected Automatically

When you interact with the Services, we may automatically collect:

• Device and browser information (IP address, device type, operating system, browser type)

• Usage data (pages viewed, links clicked, time on site, referring/exit pages)

• Approximate location based on IP address

• Technical identifiers such as cookies, pixels, tags, and similar technologies

c. Information from Third Parties

We may receive information about you from:

• Marketing and analytics partners

• Social media platforms (when you interact with our content or connect your account)

• Retail partners, distributors, or loyalty platforms, where permitted by law and subject to their privacy policies

• Publicly available sources (e.g., social profiles, public records)

We may combine information we receive from different sources to improve our Services and marketing.

 

3. HOW WE USE YOUR INFORMATION

We may use the information we collect for purposes including:

1. Providing and Operating the Services

   • Processing and fulfilling orders

   • Managing your account and loyalty programs

   • Responding to your inquiries and customer support requests

2. Improving Products & User Experience

   • Analyzing how users interact with the Services

   • Developing new products, features, and experiences

   • Conducting research, testing, and quality control

3. Marketing & Communications

   • Sending promotional emails, SMS, push notifications, or other communications (where permitted by law)

   • Personalizing content, offers, and recommendations

   • Administering contests, giveaways, and promotions

4. Compliance, Safety & Legal

   • Verifying age and identity where required

   • Detecting and preventing fraud, abuse, or security incidents

   • Enforcing our Terms of Use and other policies

   • Complying with applicable laws, regulations, and legal processes

5. Other Purposes with Your Consent

   • Any additional purpose disclosed to you at the time of collection and that you consent to.

 

4. COOKIES & SIMILAR TECHNOLOGIES

We use cookies and similar technologies (such as pixels, tags, and local storage) to:

• Remember your preferences and settings

• Keep you logged into your account

• Understand how you use the Services

• Measure the performance of campaigns and content

• Deliver and measure the effectiveness of advertising

You can usually configure your browser to reject cookies or notify you when a cookie is being used. If you disable cookies, some features of the Services may not function properly.

Some third-party partners may also set cookies or use similar technologies on the Services for analytics or advertising. Their privacy practices are governed by their own policies.

 

5. HOW WE SHARE INFORMATION

We may share your information with:

a. Service Providers & Vendors

Third-party companies that help us operate the Services and run our business, including:

• Payment processors

• Shipping and fulfillment partners

• Data hosting and cloud providers

• Email, SMS, and marketing platforms

• Analytics and advertising partners

These partners are authorized to use your information only as necessary to provide services to us.

b. Business & Retail Partners

We may share limited information with licensed dispensaries, retailers, distributors, and other business partners when necessary to:

• Fulfill your orders

• Manage loyalty programs or in-store promotions

• Coordinate brand activations, events, and collaborations

c. Legal, Compliance & Safety

We may disclose information if we believe it is necessary to:

• Comply with applicable law, regulation, legal process, or government request

• Enforce our Terms of Use and other agreements

• Protect the rights, property, or safety of KARMA, our customers, partners, or the public

d. Business Transfers

If we are involved in a merger, acquisition, asset sale, reorganization, or similar transaction, your information may be transferred as part of that deal, subject to applicable legal requirements.

e. With Your Consent

We may share information with third parties when you explicitly authorize us to do so (for example, in a co-branded promotion).

We do not sell your personal information in the traditional sense. In some states, certain data sharing for advertising or analytics may be considered a “sale” or “sharing” of personal information; see “Your Privacy Rights” below.

 

6. SOCIAL MEDIA & THIRD-PARTY LINKS

Our Services may contain links to third-party websites, apps, or services (including dispensaries, delivery platforms, social media sites, and event partners). These third parties are not controlled by KARMA, and their privacy practices are governed by their own policies.

We encourage you to review the privacy policies of any third-party sites you visit.

 

7. MARKETING PREFERENCES & YOUR CHOICES

You can manage how we use your information for marketing:

• Email: Opt out of promotional emails by clicking the “unsubscribe” link in any email.

• SMS: If you receive SMS messages, you can reply “STOP” to opt out (subject to instructions in the message).

• Advertising: You may be able to limit interest-based advertising through device settings or industry tools (such as those provided by the Network Advertising Initiative or the Digital Advertising Alliance).

Even if you opt out of marketing, we may still send non-promotional messages (e.g., order confirmations, service updates).

 

8. YOUR PRIVACY RIGHTS

Depending on where you live, you may have certain rights regarding your personal information, such as:

• Right to Know / Access – Request information about the categories and specific pieces of personal information we collect and how we use and share it.

• Right to Deletion – Request that we delete personal information we collected from you, subject to certain exceptions.

• Right to Correction – Request that we correct inaccurate personal information.

• Right to Opt Out – Opt out of certain data processing activities defined as “sale” or “sharing” under applicable law (such as targeted advertising).

• Right to Appeal – In some states, you may have the right to appeal our decision if we deny your request.

To exercise these rights, contact us using the information in the Contact Us section below. We may need to verify your identity before processing your request. You may also designate an authorized agent, subject to verification requirements.

We will not discriminate against you for exercising your privacy rights.

 

9. DATA SECURITY & RETENTION

We use reasonable administrative, technical, and physical safeguards to help protect your personal information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain your information for as long as reasonably necessary to:

• Provide the Services

• Fulfill orders and maintain business records

• Comply with legal, tax, and regulatory obligations

• Resolve disputes and enforce agreements

 

10. INTERNATIONAL USERS

Our Services are intended for use in jurisdictions where cannabis products are legally permitted. If you access the Services from outside those jurisdictions, you do so on your own initiative and are responsible for compliance with local laws.

If you access the Services from outside the United States, your information may be processed in the U.S. or other countries with different data protection laws than your home jurisdiction.

 

11. CHILDREN’S PRIVACY

We do not knowingly collect or solicit personal information from individuals under the legal age to purchase or use cannabis in their jurisdiction. If you believe we may have collected information from someone under the legal age, please contact us and we will take appropriate steps to remove such information.

 

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. Material changes may be communicated via the Services or by other reasonable means.

Your continued use of the Services after changes are posted means you accept those changes.

 

13. CONTACT US

If you have questions about this Privacy Policy or our privacy practices, or if you’d like to exercise your privacy rights, contact us at:

KARMA Cannabis – info@karmabrands.com

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